fugi9's Privacy Policy
Your personal information is very important to us. fugi9 always follows SSL encryption and fair play principles to keep your information completely secure.
0 Introduction
fugi9 ("we", "us", or "platform") provides a safe and reliable online gaming service for players in Bangladesh. We place the highest importance on your privacy and are committed to ensuring the security of your personal information.
This privacy policy sets out in detail what types of information fugi9 collects, why it is collected, how it is used, how long it is stored, and what steps are taken to protect your information. Your rights and our responsibilities are also discussed in detail here.
This policy applies to https://fugi9.cam and all associated fugi9 services. We may update this policy from time to time; the latest effective version will always be available on this page.
1 What Information We Collect
fugi9 collects various types of information to operate its services. This information falls into two main categories: (a) what you provide yourself, and (b) information collected automatically while you use the platform.
1.1 Information You Provide
- Name, date of birth, and national ID number (for age verification)
- Email address and contact information
- Username and password chosen at account creation
- Payment-related information (bKash number, Nagad number, Rocket number, or bank account details)
- Identity documents or photos submitted for KYC verification
- Information provided when contacting our support team
1.2 Automatically Collected Information
- IP address, device type, and operating system
- Browser type and version
- Time and duration of page visits
- Links clicked and game history
- Time and date of login and logout
- Information collected from cookies and similar tracking technologies
2 Why We Collect Information
fugi9 uses your information for specific and lawful purposes. We do not use your information beyond the purposes listed below.
2.1 Account Management and Verification
Your information is used to create and maintain your account, verify your age (confirming 21+), and confirm your identity. This is part of our responsible gaming policy.
2.2 Processing Financial Transactions
Your information is used to process your deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer, and to prevent fraud.
2.3 Improving Service Quality
Analytical information is used to improve your experience, resolve technical issues, and enhance platform performance.
2.4 Fulfilling Legal Obligations
Information is retained to comply with applicable laws and regulations, prevent money laundering, and respond to lawful requests from authorities.
2.5 Communication and Support
Your email address is used to notify you of important matters related to your account, provide live chat support, and send service updates.
3 Information Sharing and Disclosure
fugi9 does not sell your personal information to third parties. We do not share your information with anyone except in the limited circumstances listed below.
3.1 Service Provider Partners
Trusted technology providers who assist in operating our platform — such as payment processing partners and game providers (verified companies like Pragmatic Play, Evolution Gaming, and Spribe) — will only receive the information necessary to fulfil their specific responsibilities. These partners are required to comply with our privacy standards.
3.2 Legal Obligations
Information may be disclosed to fulfil court orders, lawful requests from government authorities, or requirements under applicable law. In such cases, we will provide only the minimum information necessary.
3.3 Changes to Business Operations
In the event of a business merger or transfer, your information may be passed to the new operator. However, you will be notified in advance in such cases, and the protections of this privacy policy will continue to apply.
4 Cookies and Tracking Technologies
fugi9 uses cookies and similar technologies to make your browsing experience more convenient and to ensure platform functionality.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and deliver core services. Disabling these cookies will prevent the platform from working properly.
4.2 Functional Cookies
These cookies are used to remember your preferences, language selection, and account settings. They make your experience more personalised.
4.3 Analytical Cookies
These cookies are used to monitor usage of various pages and features on the platform and to collect information for improving service quality. The information collected is aggregated and not personally identifiable.
4.4 Cookie Controls
You can accept or reject cookies at any time by changing your browser settings. However, disabling essential cookies may cause some services to not work properly.
5 Data Security Methods
fugi9 has put in place industry-standard technical and organisational measures to protect your personal information.
5.1 Encryption Technology
All data exchanged between our platform and your device is protected by SSL (Secure Socket Layer) encryption. This means no third party can read or alter this information.
5.2 Password Protection
Your password is never stored in plain text. Passwords are stored securely using industry-standard hashing algorithms, so even our staff cannot see your password.
5.3 Access Controls
Only designated staff with specific responsibilities have access to your information. All staff are required to comply with strict confidentiality agreements and receive regular security training.
5.4 Regular Security Reviews
Our system security is regularly tested and, if vulnerabilities are identified, prompt action is taken. Data protection methods are always kept updated to follow modern standards.
6 Data Retention Period
fugi9 retains your information only for as long as necessary.
6.1 Information for Active Accounts
Your information is retained for as long as your account remains active. After your account is closed, some information may be retained for a specified period to fulfil necessary legal and regulatory obligations.
6.2 Financial Transaction Records
Records of financial transactions, deposits, and withdrawals are retained for a specified period in accordance with applicable law. This is necessary for dispute resolution and financial accountability.
6.3 Support Communication Records
Your communication history with our support team is retained for a limited period for the purpose of improving service quality and assisting with future support.
7 Your Rights
You have the following rights over your personal information. To exercise these rights, please contact our support team.
7.1 Right to Access
You have the right to know what information fugi9 holds about you. Upon request, we will provide you with a summary of the information we have stored about you.
7.2 Right to Rectification
If any information stored in your account is incomplete or incorrect, you may request that it be corrected. We will action this change as quickly as possible.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for a specified period due to legal obligations.
7.4 Right to Object to Processing
In special circumstances, you have the right to object to the processing of your information. We will take appropriate action after considering your objection.
7.5 Right to Data Portability
You may request a structured, machine-readable copy of your information. This feature is subject to technical feasibility.
8 Protection of Minors
fugi9 strictly provides services only to those aged 21 and above. Our platform is not intended for any minor, and we do not knowingly collect any information from minors.
We follow the necessary procedures to verify age at the time of account creation. If it is found that an account holder is under 21 years of age, that account will be closed immediately and the associated information will be securely deleted.
9 Policy Changes and Updates
fugi9 may change or update this privacy policy from time to time. This may be necessary due to changes in business operations, technological developments, or legal changes.
For any significant changes, we will notify you by email and/or display a prominent notice on the platform. The date on which the updated policy takes effect will always be stated at the top of the page.
Continued use of our platform after a notice has been published will be considered as your consent to the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions or requests about the privacy policy, please get in touch with us. Our team is always ready to assist you.
Live Chat Support
For immediate assistance, contact us via our 24/7 Bengali live chat.
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